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Free technical consultation

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Free scheme design

Free of charge to provide advanced separation scheme and technical support, including material analysis, product selection, process scheme, configuration scheme, etc.

Free field tests

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Free installation guidance

Free customer training

Free maintenance within the warranty period

Free equipment software upgrading

Application for free replacement if the product technology is not applicable

Perform free technical analysis and problem solving according to customer site situation and customer requirements.

For customers whose material characteristics are not clear, separation effect and product applicability are uncertain, we provide free test equipment so that customers can conduct on-site separation test and record technical parameters.

For the equipment purchased by customers, we provide free on-site installation service or video installation service, and provide customers with a complete installation instruction to ensure the safe and stable operation of the equipment in the later stage, as well as daily maintenance of the products.

We provide customers with detailed centrifuge commissioning and use guide, and provide on-site free training services for customers.

During the warranty period, if the equipment fails to work normally due to product quality problems, we are responsible for free repair or replacement (excluding wearing parts).

Free to provide personalized program improvement and program upgrade services.

In the case that our products are not suitable for materials due to our technical digestion error, we will provide free replacement service for customers.

Free debugging guidance

For customers' new purchase of installed equipment, we provide free on-site guidance and debugging service or video guidance and debugging service to ensure the normal operation of products with materials.

· Improvement of Service Team - Making Services More Efficient

Service capacity: 45 regular after-sales service employees + 7 emergency service employees + 15 mobile service employees, of which, those with service experience for more than 10 years account for 65%, those with service experience for 5-10 years account for 25%, and those with service experience for 3-5 years account for 10%.

Service qualifications： A history of customer on-site services for nearly 30 years, experience in providing services to more than 5,000 customers, a total of more than 200,000 service times.

Service results:Customer satisfaction of more than 98%.

· Establishment of Strategic Direction - Making Services More Reassuring

Our mission is "to provide customers with high-tech centrifuges so that more people can enjoy perfect products and services in a convenient and intelligent way, and to grow into a provider of green industrial solutions based on high-end intelligent manufacturing". We have been adhering to the development concept of "service as the core and customer satisfaction as the purpose". Over the years, we have continuously improved company service management, service team building and service quality to provide customers with more professional and standardized services.

· Construction of After-sales Outlets - Making Services More Convenient

江苏华大总部

浙江台州服务网点

湖北宜昌服务网点

江西南昌服务网点

内蒙古乌海服务网点

辽宁阜新服务网点

河北沧州服务网点

四川成都服务网点

新疆克拉玛依服务网点

宁夏中卫服务网点

山东淄博服务网点

Ten service outlets + one service center, Response within 15 minutes, 8 hours emergency service, 12 hours services across the province, 24-hour service..